We are urgently hiring Desktop Support Engineer for KUWIAT location

>Candidates who can join immediately can apply to roshini@natobotics.com
Job Description: Desk top Support
Kuwait
6 months extendable to 1yr
About the Role

We are seeking an experienced Desktop Support Specialist to provide comprehensive IT support and ensure seamless operations for our global workforce. This role involves managing day-to-day technical issues, onboarding/offboarding processes, project rollouts, and delivering exceptional VIP support.

Roles & Responsibilities
• Perform IMAC (Install, Move, Add, Change) activities, including annual device refresh (~25%).
• Manage incidents (Break/Fix) for hardware, OS, applications, Citrix VDI, printers, connectivity, and conference room technology.
• Provide on-call support for Tier 1 and Tier 2 security incident tickets (weekly rotation)
• Handle onboarding/offboarding tasks and miscellaneous IT requests.
• Support initiatives such as Windows 11 rollout, domain migration, MEM rollout, Citrix VDI rollout, AV rollout, posture check rollout, and hardware refresh.
• Perform KTLO activities: inventory management, storage clean-up, asset disposal.
• Conduct User Acceptance Testing for new images and projects.
• Manage OS and application patching/feature updates.
• Deliver global new-hire IT orientation and remote training.
• Create and maintain end-user instructions and technical documentation.
• • License provisioning/deprovisioning for platforms like Adobe Creative Cloud, Visual Studio/MSDN, SnagIt, Camtasia, Printer Logic.
• Ensure effective ticket and queue management.

• Provide VIP support for Customer C and C+1 team (~75 users).
• Interface with hardware vendors for planning and problem resolution.
• Configure and troubleshoot VPN clients; coordinate with Command Center.
• Perform secure data deletion before disposal or user reassignment.

Required Skills & Qualifications

• Strong knowledge of hardware troubleshooting for PCs and peripherals.

• Experience with OS patching, application updates, and Citrix VDI environments.

• Familiarity with Windows 11 rollout and domain migration.

• Knowledge of ITIL processes and best practices.

• Prior experience in global IT support environments and handling large-scale rollouts.

• Familiarity with security incident management and compliance standards.