Dear Hiring Managers,
I am writing to express my interest in a senior role within Operations, Business Transformation, Service Excellence, or General Management. With a strong record of leading multi-country operations across Africa and India, and significant experience in restructuring businesses, optimizing financial performance, and elevating service delivery, I am confident in my ability to contribute effectively to your organization’s strategic objectives in the UAE.
In my most recent role as General Manager at Wazcorp, I led major transformation efforts across multiple business units, including finance, staffing, documentation, and retail operations. I rebuilt the organization’s operating structure, implemented accurate financial governance systems, and delivered substantial improvements in both cost efficiency and revenue growth. By driving operational restructuring, managing an $8M cost reduction, scaling business lines, and leading the integration of an 8-branch, $10M money transfer agency, I enabled the company to operate with stronger compliance, governance, and profitability.
Prior to this, as Operations Manager at VFS Global, I managed operations for seven diplomatic missions, overseeing high-volume service delivery in a regulated environment. I successfully cleared a backlog of 20,000+ visa applications, reduced processing time by over 75%, and significantly improved customer experience and mission satisfaction. I also launched new missions, revitalized call center operations, enhanced documentation accuracy, and implemented the BOLT visa system across key centers.
My career has consistently demonstrated my ability to:
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Lead cross-functional teams in complex, multicultural environments
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Strengthen compliance, governance, and operational discipline
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Optimize financial and operational performance
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Build scalable processes and improve customer experience
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Deliver results in high-pressure, service-driven sectors
These experiences, combined with my dual MBA and ongoing M.Sc. studies, position me well for leadership roles within UAE organizations that prioritize efficiency, structured growth, customer satisfaction, and operational excellence.
I would welcome the opportunity to discuss how my background aligns with your needs. Thank you for considering my application. I look forward to the possibility of contributing to your team.
Sincerely,
Raghunandan Thakur
