Admin seeks placement

ABOUT ME

Adaptable and efficiency-oriented Guest Relation Officer with over 5

years of combined experience in business and hospitality management.

Personable and approachable; enjoys meeting and talking with different

people. Recognizes and resolves problems quickly and efficiently to foster

positive relationships with guests to promote customer satisfaction and

loyalty. Seeking to leverage hospitality industry.

WORK EXPERIENCE

English

Basics Arabic

LANGUAGE

SUHAS V JOY

F r o n t O f f i c e E x e c u t i v e

Delivered high-quality front desk services and guest experiences.

Assisted guests with check-in/check-out procedures and handled inquiries efficiently.

Front Desk Officer

March 2018 – March 2020

Managed the full Front Office and Concierge Team.

Planned and assigned tasks to Front Office GRE teams and analyzed their reports

regularly.

Addressed guest complaints and queries, ensuring high customer satisfaction.

Guest Relations Officer

November 2021 – December 2023

Concord Hotel, Doha

Managed the Front Office and Concierge Team.

Oversaw Guest Relation Executives for banqueting and other activities.

Generated daily flash reports and other necessary documentation, reporting to the

Duty Manager.

Front Office Executive

January 2021 – July 2021

ESSENTIA Manipal Inn, Udupi

Coordinated operations within the electronics sector, ensuring smooth workflows and

customer satisfaction.

Executive Operations

September 2016 – September 2017

ATC India Electronics Pvt Ltd, Ben