Location: DIFC – Index Towers, Dubai, UAE
Department: Salon Operations & Marketing
Reports To: Salon Manager / Director
Employment Type: Full-Time

Key Responsibilities:

1. Salon Operations & Service Excellence

2. Staff Supervision & Team Management

3. Client Experience & VIP Relations

4. Appointment Management & Booking System Oversight

5. Marketing Coordination & Content Management

6. Service Menu, Pricing & Platform Updates

7. Customer Database & Communication Management

8. Inventory & Vendor Coordination

9. Financial Monitoring & Administrative Support

Key Skills & Qualifications:

Minimum 3 years of experience in a salon supervisor or management role, preferably in a high-end or luxury environment.

Fluency in English (spoken and written) is essential for internal communication, client service, and campaign writing.

Arabic language proficiency is a significant advantage.

Strong leadership skills with a natural ability to inspire, guide, and resolve conflict within a diverse team.

In-depth understanding of salon operations, services, and client care best practices.

Technically adept with experience in Fresha or similar salon booking/CRM platforms.

Excellent working knowledge of Microsoft Word and Excel (scheduling, reporting, inventory).

Skilled in Canva and CapCut; knowledge of Adobe Photoshop and Illustrator is a plus.

Strong understanding of social media platforms and trends (Instagram, TikTok, Facebook) and content scheduling tools.

Highly organized, proactive, and able to multitask under pressure in a fast-paced, customer-facing environment.

Must be extremely flexible with working hours and days, including weekends, holidays, and extended hours during peak seasons.